Frequently Asked Questions

Can I bring my guitar?

Sorry, but NO.

In the past, we have permitted individuals to bring their personal guitars to the event. Due to the increase in attendance and past security issues, we have decided that it is in every one's best interest to leave your guitars at home where you know they will be safe. We realize many of you would like to have Paul Smith sign your guitars. We will have backplates available for sale onsite and Paul will be available to sign these instead. If you are interested in having your guitar serviced by our PTC staff, you will be able to place your "order" for PTC services. Unfortunately, there will be no PTC services performed during the event.

Will there be guitars for sale at Experience?

Yes, there will be opportunities for you to purchase your next PRS guitar. You will need to work directly through your local PRS dealer onsite. If your dealer is not present, please let a PRS staff member know that you are interested in buying a guitar and they will direct you to the appropriate sales rep and/or dealer who can assist you. Guitars will be available on a first come, first serve basis.

Are cameras permitted at the event?

Cameras are permitted at the event. However, there may be areas within the factory tour that a staff member will ask you to refrain from taking pictures. Cameras are welcome at all clinics, seminars, artist meet & greets and various other activities throughout the event.

What if I need to revise/cancel my hotel reservation?

Please contact the hotel directly to modify or cancel your hotel reservations. Please keep in mind that most of the hotels have a 48 hour cancellation policy. Please be aware of this to avoid cancellation penalty fees.

Will I be able to get autographs from PRS artists?

Yes, however, we ask that you please be respectful of the artists as they are "mingling" around the event.

Will I Be able to get Paul Smith's autograph?

Back by popular demand! Signature Club Members ONLY!!! We will have 2 designated time slots for Paul to sign one item of your choice. Please refer to the schedule of events for these times.

Additional Questions?

If you have any additional questions, please EMAIL me and I will do my best to respond in a timely manner. Email: I will have limited access to my office phone and voicemail during the two weeks prior to the event as I will be handling event set up. It is very unlikely that I will be able to return phone calls. Email is the best form of communication for me. We hope that you enjoy your time with us and you leave us with an unforgettable EXPERIENCE!