Contact Us

Our website and Customer Relations Department are devoted to addressing the questions and comments we receive from PRS owners and enthusiasts. If you have a question, comment or need technical support that we have not already covered on our FAQ's page, please contact us at the number below or email Customer Service. We do answer every email but due to the high volume we receive on a daily basis, response generally takes one to two weeks. If you have contacted us regarding an issue that needs immediate attention, please contact your local authorized PRS Dealer at your earliest convenience. Thank you for visiting the PRS Guitars Website.


PRS Guitars
380 Log Canoe Circle
Stevensville, MD 21666
P: 410-643-9970
F: 410-643-9980
Email Customer Service


Unit D1 Button End Industrial Estate
Cambirdge CB22 7GX
United Kingdom
+44 1223 874301
Email Europe Customer Service

Canada & International

To find a Canadian PRS Dealer in your territory, please visit
To find the PRS distributor in your country, please visit


PRS Guitars is a manufacturer of electric guitars, basses, acoustic guitars, amplifiers, pickups, and guitar parts. We sell some parts and accessories direct through our online store and onsite at the West Street East store. PRS does not sell guitars or amplifiers direct to the public. Any information regarding pricing and availability of our guitars and amplifiers, including custom-built Private Stock instruments, can be obtained from our dealer and distributor network.



If you are the original owner and are experiencing an issue with your PRS that is warranty related, please contact your authorized PRS dealer or distributor. The dealer or distributor will be able to work through the return and repair process with you.


In response to numerous requests, PRS opened the PTC (PRS Tech Center) in 2009. The PTC provides a variety of services from set ups, electronics upgrades, and finish repairs to complete refins and major repairs. For more information or to get a work quote, please visit The PRS Tech Center.


Guided factory tours are offered most Tuesdays and Thursdays at 10:00 am and 1:00 pm ET. Reservations are strongly recommended to ensure accommodation.

For more information, including closures and directions, or to schedule a tour please visit


Congratulations on becoming a PRS owner! To register your PRS, please visit


We have a number of places online for you to become a part of the PRS family. Join the conversation any way you choose.







Official PRS Forum

Inside PRS Blog

PRS Email Newsletter


To learn more about a career at PRS Guitars, please visit