PRS Tech Center
Create New PTC Work Order
We’ll review your request and return an email to you with a price quote and also schedule an appointment for your service.
You can reach us directly at 410-643-9970 or by email at custserv@prsguitars.com.
Pickup Some Pickups
Limited Offer
For a limited time, PTC customers will be able to purchase an additional set of 59/09 or 53/10 pickups when purchasing a pickup set and installation through the PTC.
This is the only time either of these pickup sets have been available on the open market
Here is how it works: Send your guitar in to the PTC for a set of 57/08, 59/09 or 53/10 pickups and you can purchase an additional set of 59/09 or 53/10 pickups. The loose pickups will be boxed and placed inside the guitar case when your guitar is returned to you. The price is $400 for the set.
59/09 – Uncovered, nickel or gold pole pieces. Compatible with a 5 way switch or push/pull tone pot.
53/10- Shiny nickel or gold covers. Compatible with a push/pull tone pot.
Details will be noted on the work order form at the time the appointment is made.
About The PTC
In response to numerous customer requests, PRS is pleased to offer the services of the PRS Tech Center (PTC). The PTC provides factory repairs, set-ups, electronics upgrades, finish touch-ups and other services to the PRS family of players.
The PTC staff are all highly skilled PRS craftsmen with many years of experience working in the Paul Reed Smith factory. Our knowledge encompasses all aspects of guitar construction and repair. No outside contractors are used for PRS factory repairs. Only PRS guitars will be accepted by the PTC. Guitars from other manufacturers cannot be serviced at our facility.
Services
Here’s a list of our most common services performed. Please note, all quoted prices are estimates only. The final cost of the repair will be determined after a hands-on evaluation of the actual guitar.
Services |
Price* |
| Set Up: Includes new nut, fret polish, pickup and bridge height adjustment, bridge intonation and a new set of strings | $150 |
| All the services of the above Set Up along with leveling and crowning of the frets | $200 |
| Convert 5-way switch to 3-way toggle with push/pull tone pot | $125 |
| 57/08, 59/09 53/10 or Artist V pickups installed | $475 |
| Re-fret using standard PRS wire or the larger DGT-style wire | $450 |
| Install supplied pickups | $100 |
| Finish Repairs | Starting at $75 |
Example Work
Cracked Headstock Repair
The headstock was broken on this ’91 Custom 24 and someone attempted to repair it. The headstock angle was reset incorrectly so a string tree was added to try to compensate for the improper angle.
When the guitar was sent back to the PRS factory, we removed the headstock, set the correct angle, filled the holes from the string tree, replaced the original tuners and refinished the headstock. We were able to save the original headstock logo as well!
Before
After
Shipping Kit
Want to send your guitar to the PTC but don’t have a shipping box? We have a solution.
As an added service, PRS now offers a “Shipping Kit” which includes packaging materials and a shipping box sent to your door. You simply follow these instructions to ship the guitar back to PRS headquarters in Stevensville, Maryland.
PRS Shipping Kit: $85
List of shipping supplies you will receive
1) Shipping box specifically designed to fit PRS guitars
2) Bubble wrap to protect the ends of the guitar case during shipping
3) Pre-paid shipping label to make shipping to easy
How It Works:
Step #1
To prevent any loose items from harming your guitar, please seal all loose material in a zip-lock bag or remove the items from the case.
Step #2
Unseal box and place largest piece of bubble wrap across the box opening.
Step #3
Place guitar in its original case and place the case inside the box with the headstock pointing up.
Step #4
Cover the exposed end of the case with the smaller section of bubble wrap, tucking the excess neatly into the box.
Step #5
Place prepaid label on the top of the case covering the original shipping label.
Step #6
Securely tape the open end of the box with packing tape.
Now, please take your freshly packed PRS guitar to a local UPS depot or shipping location. The guitar will be sent to our factory where PRS professionals will quickly evaluate your instrument.